At the Francisk Skorina Gomel State University, much attention is paid to building a 
constructive dialogue between students and the university management. The unified field of communication at the university is constantly expanding: it has long been not limited to traditional meetings, electronic resources play an increasingly important role in the development of joint dialogue. In the spring of this year, a chat bot for applicants in Telegram was created on the basis of the free Livegram Bot constructor. The next step in the development of communication channels was the creation of a chatbot of the rector's office, designed to promptly solve issues related to student life.
The principle of operation of the new chatbot is similar to the previous one: students can ask their questions in the form of text messages that will be sent to the chat of the service administrators. The bot administrators are representatives of the GSU Rector's Office. The answer can be presented in the form of links to certain sections of the university's website or regulatory documents, as well as as ordinary text or graphic information.
This method of communication has a number of advantages: the relevance of information, prompt response, maintaining a dialogue with users, personalization. In the future, the built-in functions for collecting statistics, saving user contacts and the history of their messages in the bot database will allow automating the work of the resource by implementing software algorithms that process and provide answers to the most popular user requests.
You can ask your questions to the representatives of the rector's office today by clicking on the link @GSU_rectorate_bot.
